Back in February (7th) 2018 I brought my 2016 Jayco JayFlight 28RLS travel trailer into Camping World Woodstock, GA.
I brought it in to see if a scratch in the linoleum floor
could be patched. The scratch was caused by a screw in the slide that was not
fully seated. I tightened the screw and solved that problem but there was still
the scratch in the linoleum.
I talked to the guy at Camping World and he said
they had a guy that could patch it. The trailer is a Jayco and it was less than
2 years old so it was under warranty. I was informed via email on the 16th that the
warranty work was approved and that linoleum had been ordered.
I guess at this point I should have asked questions but I
assumed rather than steal a piece from under the bed (as I had discussed with
the service guy) they were just ordering a chunk from one repeat line to
another to get the section needed to do the patch (we’re talking a 2 inch by
1/8 inch scratch).
After the linoleum arrived I was informed via email (March 9th now, may trailer has been there a month) it would be about
a 25-hour job. That’s when I did finally start to question things. I asked just
how much of the floor was being replaced?
That’s when I was informed that the entire floor would be
replaced. My trailer would be gutted, the entire floor replaced, and my trailer
put back together again, for a 2-inch scratch.
At that point I said HOLD ON! I thought we were just
patching the floor.
Then he tells me that the flooring that is in my trailer now
doesn’t exist anymore and that my floor would be replaced with something else.
WHAT!
Didn’t someone think at some point I should be involved in
this? You can’t just replace my floor with something else! We bought this
trailer because we liked how it looked. We didn’t buy the next year because we
HATED the flooring.
So, I said STOP. DO NOT DO THIS WORK.
So now here we are. I never asked for a whole new floor. I
never approved a whole new floor. I was never told that the entire floor would
be replaced. I was never informed that the floor would be a different
color/pattern.
And I apparently now owe them $298 for the linoleum floor I never asked for,
I never would have approved, and I would have burned my trailer to the ground
if you had put it in.
I spoke to some “Assistant Service Manager” at the store and
he was less than helpful and told me I was wrong and that I should have known
the floor was being replaced by the fact that I was told they were ordering
linoleum.
Then I spoke to Matt, he's some other dude there that also seemed stuck on the "We are Right, You Are Wrong" mentality.
Now they even tell me that I called them on February 16th and was informed that the entire floor would be tore up and replaces. Funny because all of our conversations were via email (I like it for records in case some shit like this happens). And if I was aware than why a month later do I go nuts when I find out that my floor is being replaced with something I've never seen?
So I show them all my phone records for that day that show I never made such a call.
And I asked Matt to provide records showing that I indeed did call.
Finally Matt says "We have been more than fair and provided you with all the proper documentation regarding the communication of your floor. I will waive the cost of the flooring as a gesture of goodwill in this case. ".
In other words. Of course they can't produce any such records because I never called. Or it's going to cost them more than $300 in man hours just to find out that indeed I never did call.
So I show them all my phone records for that day that show I never made such a call.
And I asked Matt to provide records showing that I indeed did call.
Finally Matt says "We have been more than fair and provided you with all the proper documentation regarding the communication of your floor. I will waive the cost of the flooring as a gesture of goodwill in this case. ".
In other words. Of course they can't produce any such records because I never called. Or it's going to cost them more than $300 in man hours just to find out that indeed I never did call.
Regardless, it's done. I can pickup my trailer and I'll just find somebody new to maintain it for me.
Wow, so much for Good Sam!
